Customer Solutions Engineer- Graduate Training Program May 2022

Job Description

Are you looking for a fast-paced environment where you get to blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming digital transformation challenges? If so…we want to talk to you!  

We are looking for students / recent graduates that will be available to start in Summer 2022. If you are ending your studies and would be available to start your career with us next summer, please don't hesitate to apply! 

When you join us you’ll start with our elite Professional Development Program, an intensive (paid) virtual training program after which, you will become a Customer Solutions Engineer in one of our Dynatrace Labs where Dynatrace is quickly expanding and has one of the most diverse technical expertise in the industry. 

How we prepare you:  

• Our Professional Development Program (PDP) is  an intensive 14-week developmental training program to ensure that you have both the soft and hard skills to hit the ground running with our clients as their trusted technical advisor 
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• Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace platform technology, and client strategy on which to build a career with us 
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• You will be training with 13-17 other students that come from around the world to learn from our industry-leading experts 

As a Customer Solutions Engineer you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple environments, running diverse technology stacks, throughout the digital ecosystem. You will receive continuous opportunities to learn new techniques and grow as a true “technologist”. 

Be prepared to collaborate with colleagues, suggest product improvements, attend training for new product features and technologies as well as ensure our customer’s business-critical applications are available and performing at their peak. 

Customer Solution Engineer key activities: 

• Recognize and solve problems as reported by customers related to our Dynatrace platform 
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• Interact with diverse customer technology ecosystems and be exposed to an entire range of cutting-edge technologies 
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• Work directly with customer application specialists to troubleshoot and resolve platform or product issues 
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• Work closely with our R&D and product management teams 
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• Attend training for new product features and technologies 
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• Exchange knowledge with other colleagues and suggest product improvements 

Qualifications

• Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical experience 
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• Knowledge of networking, protocols, and architectures such as TCP / IP, HTTP, DNS, SSL, and BGP 
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• Familiarity with database design, SQL, and data access practices 
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• Knowledge of one or more web technology stacks such as:  
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• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss 
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• Server-side technologies such as Java Servlets and PHP 
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• Client-side technologies such as HTML, CSS, JavaScript, and Ajax 
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• The HTTP protocol and the RESTful architectural style 
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• Cloud / New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry 

Additional Information

Have we made you curious about starting your career as a global leader, with a flat hierarchy and open-door policy? Then join us and be part of a brand-new, SaaS-driven, agile customer experience organization!